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Using the Service
How to get better at leveraging the service
Pre-Booking Design Capacity
Introduction Watch this video to learn more about the booking feature here Edit to the Video: Please note the cancelation period is no longer 3 hours, but is instead now 1 hour. Do I need to book capacity? No, you do not need to book capacity when sending work to SlideHub. However, SlideHub is build on a first come, first serve principle which means that we are not able to guarantee that we can manage your work load when you
Best practices of communication on tasks
This presentation will provide you with a solid understanding of how to communicate with our Project Managers about your tasks
Expected Turnarounds on tasks
Minimum promised delivery time The minimum turnaround for any task is 6 hours. What determines the delivery time (the type of work, slides, busyness level) The expected turnaround depends on the type of work (visual enhancement, brush-up or recreation) and the amount of slides to be worked on. The calculator You can use our calculator to get a sense of expected turnaround on any task type and size.
How to provide task level feedback Mail At the bottom of each email with your file there is an option to provide a rating to the task and any feedback you would like to pass on to our team. Feedback that is general to your organization, will be stored on the company account and used on tasks for other requesters going forward. Feedback that is specific to you will be stored on your account and will only be used on your tasks going forward. !(https://storage.crisp.chat/users/help
Find returned output files / final files
How to find returned files Returned files can be accessed via our Customer Portal in the completed task overview. How long do the files get stored Default setting As a default, files are stored for 180 days on our servers but this can be changed via the account owners profile. How to change the setting Read more in our settings article.
Template Minimum Requirements
**Here is a list of what we need to consider a Template: ** *** Title, Subtitle, Content Placeholder** *** Font defined, and if not free for download, needs to be provided** (Calibri is usually the defaulted one from MS and not always what the clients want) *** Logo placement inside the Master** *** Number placement** (optional, we can make one if needed) *** Footer Placement** (optional, we can make one if needed) *** Slideframe made with Gridlines** ![Example of Title, Content, Footer, Num