Frequently asked questions regarding billing preferences and changes, invoices and payment methods.
How can I update my company information for invoicing?
If you have "Owner status", “Manager” or “Accountant”, you can edit all this information in your company profile within our platform. This will also update your company's invoicing information.
The same goes for the default invoicing contacts. If by any chance you need help updating this information, you can also write directly to either our Finance or Customer Success Teams.
Can I add a PO to my invoices?
Yes. You can either use the PO number as an accounting reference per each task ordered or, if you issue a PO for the whole service, it will appear on the upper left side in the EAN field. In the case of the latter, please make sure to state that this is required to either our Customer Success team or our Finance team and please send us the PO beforehand.
What type of information can I expect to see in each monthly invoice?
If you use both of our services, you will see the cost of each one of them disclosed on the invoice.
For the service:
Each invoice has the total hours used during the month as well as all individual requester's specific totals for the month. If you have accounting references, each line will be organized according to these and not by requester.
Each line also has a total amount of hours, the hourly rate, and the total amount to be paid per each requester or accounting reference. At the end of the invoice, on the right side, you can find the total amount to be paid and the VAT amount, if applicable.
If you have a minimum hour’s deal, you’ll also have a summary of the number of hours used and the amount of unused hours that will be available next month.
For the software:
Your invoice will include the number of registered users for a particular month multiplied by the user fee. It will be charged directly to the registered credit card.
Can I know who requested specific design projects in my invoice?
In each invoice, you have a specific line for each requester. If you added an Accounting reference, these lines will be divided according to these and not by requester, but the e-mail account of each requester is still included in each line.
For this information to be available in each invoice, please make sure each requester has their own account. If everyone uses the same requester name that will be the only one appearing in your invoice. This applies both to tasks and credit purchases.
Where can I see my invoices?
All invoices are sent, either upon purchase in case of design credit packs, directly to the requestor, or to the contact e-mail provided in your profile, in case of monthly invoicing.
You can see all your invoices in the Invoices tab in your profile within our platform.
You can read more about this here.
When I provide a Credit Card will my invoices be charged directly?
Although we always ask for a credit card as part of our onboarding process, we don't charge the card directly unless the client explicitly ask us to do so.
The only exception to these is credit purchases done directly from our platform or to our Software Service.
If you prefer not to be charged directly, please make sure to do the credit purchases either through our Delivery Team or our Customer Success Team.
How can I pay my invoice?
You can use debit card, credit card, or you can pay by bank transfer. If you save a credit card to your account, your invoices will be paid automatically.
On each invoice, you’ll find a green button that will forward you to an online payment page for both credit and debit cards.
Also, in the lower left side of the invoice, you’ll find SlideHub’s banking information for bank transfers. If you wish to see this In more detail you can go to this link.
How do I get specific project codes for each task in my invoice?
When requesting a task in our platform, one of the fields available is called Accounting reference. This is where you can add any specific accounting, project, or invoicing code you want linked to that specific project. This data is then passed on automatically to your invoice.
If you’re requesting a task via e-mail, please make sure you mention that you want the task to have a specific Accounting reference so it can be added by the Project Manager manually.
To whom are the invoices sent to?
The contact person to whom the invoices are sent to is defined by the client upon setting up their profile in our platform.
If by any chance you want the invoices to be forwarded to someone else, please change the contact e-mail in your profile or reach out to our Finance Manager.
What happens after my invoice becomes overdue?
After an invoice becomes overdue, you’ll receive an e-mail from our Finance team notifying you that this happened.
After that, if the invoice stays overdue, you’ll receive reminders on a weekly basis until the invoice is paid. If an invoice becomes overdue for 1 month, SlideHub will apply a 2% late fee to that invoice.
If you wish to know more, you can go to this link.
How long does it take for my invoice to become overdue?
Our invoicing policy states that all invoices have a standard 15-day deadline to be paid. Nevertheless, there is a possibility to negotiate a longer payment timeframe when setting up your service agreement.
Can I get my invoice with a different company name?
Yes, but to do so, you’ll have to set up a new company account under a different name. This way, all projects that are meant to be invoiced under the new company will be linked to it and invoiced under that name automatically.
Why am I receiving an invoice with 0?
Before receiving your invoice you will receive a task summary, this will include all tasks and hours spent, but not the total due. This can be helpful to confirm the information before receiving the actual invoice.
If I have more questions, who should I talk to?
For any invoice or payment related questions, please reach out to our Finance Manager, Miguel Correia. If you have any pricing, hourly rate, or platform profile-related questions, please reach out to our Customer Success Team
Updated on: 05/26/2022