Articles on: Payment

How will I receive my invoices?

The invoices will be available at the “Invoices” section for the “Account Owner” or anyone in the organization that has an “Accountant” or “Manager” role. Furthermore, these two roles will also receive the invoice directly to their email at the end of the month.

Will my invoice include the cost of the Software and Service?

No. You will receive two separate invoices, one for each product if you are using both.

When will I receive my invoice?

Invoices are sent at the end of the month and cover the total spent through that month. You will also see the invoices disclose the project code associated to each individual task sent during the month.

What are the Standard invoice specifications

The invoice shows the total number of hours used through the month by a given user and on a particular project code / reference identification.

You can read more about project codes here and understand how it helps you see the cost of individuals tasks.

Can I track how my organization is using the Service?

As a manager, you can track the spent across months and project codes via the Billing tab on the customer platform.

Custom invoicing
If required, invoices can also be split based on teams or departments or individual people. Please contact our Customer Success Manager in order to discuss further.

Updated on: 01/16/2024

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