Articles on: Payment

How will I receive my invoices?

For an overview of the invoices go to manage view > Account Setting > Invoices. The invoices will be available at the 'Invoices' section for the Account Owner or anyone in the organization that has an Accountant or Manager role. Furthermore, these two roles will also receive the invoice directly to their email at the end of the month.

Will my invoice include the cost of the Software and Service?

No. You will receive two separate invoices, one for each product if you are using both.

When will I receive my invoice?

Invoices are sent at the end of the month and cover the total spent through that month. You'll receive the invoice for the platform and a summary of credit usage, and if you use project codes those will be disclosed as well with the associated tasks.

You will also receive individual invoices each time credits are purchased.

What are the Standard invoice specifications?

For the design service, the invoice shows the total number of hours used through the month by a given user and on a particular project code / reference identification. This "invoice" functions more like a summary of the hours used by your team, as credits are pre-purchased.

Example of service usage summary

You can read more about project codes here.

Can I track how my organization is using the Service?

As a manager, you can track the spent across months and project codes via the  Details tab in Service credits and usage on the platform. To find it go to Send Task (in the end-user view) > Credits & Usage > Details. You can filter the results based on users or project IDs.

Custom invoicing

If required, invoices can also be split based on teams or departments or individual people. Please contact our Customer Success Manager in order to discuss further.

Updated on: 05/13/2024

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