Question 1

Can I book your services for a specific time?

Accepted Answer

Yes. When you send a task through our regular design service, we can’t guarantee that the deadline will not be pushed due to our capacity limitations due to volatility for the service.

Booking Capacity is useful when you need SlideHub to guarantee a specific deadline.

How can I send a Booking Capacity task?

You can see the following video, or you can go to Contribute Slides > Book Capacity or go straight to the booking tab: https://app.slidehub.io/home#/send-booking/

${youtube}Book Capacity

Will the cost increase?

No. Booking Capacity is a feature available for any of our users without any extra cost. However, cancelling the booking after an hour or failing to submit the working file may result in a payment fee.

What happens if I need to submit more slides that what I have originally thought?

If you send more slides than the booked capacity, we will check if we can rescope the request and most likely will require a deadline extension. And if not possible to rescope then the excess slides will be treated as a new task under the first come, first serve rules.

|| Please note, in order for us to be able to work on a booking service, we require you to send the booking request 8 hours in advance of the actual booking.

Can I cancel my bookings?

Yes, however, our cancellation period is set only for one hour, otherwise there will be a penalty fee. • Within the first hour of us receiving your booki

Question 2

What is a Light Brush-Up?

Accepted Answer

SlideHub offers three standard types of treatment to your slides, Visual Enhancement, Brush-up and Recreation, which you can learn more about here.

But we have also found a necessity in having a fourth type of work, in order to provide shorter turnarounds of large files at a lower cost.

This method is a simplified version of a Brush Up, and here are it's characteristics:

Fix to Correct Template, Layouts
Make sure all Titles, Subtitles, Footers, Trackers, Logos, Page numbers are in the correct Placement
Fit to Slideframe
Fix Colors to color palette
Fix Fonts + Font Sizes
Remove Animations and Transitions
No picture recreation (but if justifiable and doable within the timeframe we can update screenshots that correspond to worked on slides in the deck - In other words, retaking screenshots of the re-worked version of the slides and replacing the old ones)
No graphs conversion
No slide visual improvements or addition of graphic elements
No fixes of alignments / jumping's /consistency on slides as well as from slide to slide

You can request this method of Light Brush-Up if the outcome you would like to have for your file matches these elements.

Examples of Tasks where Light Brush-Up is appropriate to apply to:

Internal Presentations (where quality is not required)
Draft Presentations (where quality is not required)
Large decks where template conversion is needed, but quali

Question 3

How much does a task cost?

Accepted Answer

The cost of a task depends on the number of slides and the type of design required.

The four main types of design tasks you can send, and their respective productivity levels are:

Visual Enhancement: 

1-2 slides per hour. We improve the structure and/or add new graphic elements.

Brush-up: 

3-5 slides per hour. Clean-up and ensure consistent formatting according to the client guidelines

Light Brush-up: 

6-8 slides per hour.  Fast, cost-effective brush-up alternative useful for appendix, early drafts, or internal presentations.

Recreation: 

This can vary depending on the content. Saving time by making input editable and structured from screenshots or pictures. 

The way we calculate the total cost for each task is:

| Type of design x number of slides x hourly rate = total cost

If you would like to know in more detail what each task includes or which is one is the most appropriate for your slides, we suggest looking at this file.

Cost examples:

Q: Do you offer overnight deliveries?

<h1 id="usecaseovernightdeliveries">Use Case: Overnight Deliveries</h1> <p>${youtube}<a href="d2977e0LNN4">Use Case - Overnight Deliveries</a></p> <h2 id="whenisthisrelevant">When is this relevant</h2> <h4 id="lasttouches">Last touches</h4> <p>Ensure formatting from multiple people is nice and consistent before the meeting the day after.</p> <h4 id="boostweeklyproductivity">Boost weekly productivity</h4> <p>When you have too much work to do, getting SlideHub to do your work while you sleep can increase your weekly productivity.</p> <h2 id="whatwetypicallydo">What we typically do</h2> <h6 id="overnightdeliveries">Overnight Deliveries</h6> <p>It's evening, you have inserted all the ideas you want in some slides to make them look good! This presentation is your responsibility, but you notice you don't have time:</p> <ul> <li>Format the slides according to your company's CVI.</li> <li>Make the presentation look consistent.</li> </ul>

(Please note that these are only examples and costs may vary)

Small deck (15 slides)

Mixed work (5 slides brush-up, 5 slides Light brush-up, 3 slides Visual enhancement, 2 slides no work)

Example for average small task

Medium deck (30

Question 4

What is the process of sending a Task?

Accepted Answer

1) Complete the “Quality Alignment and Onboarding if you are a Manager”

Before your company begins sending tasks to our team, we must make sure SlideHub understands your preferences and branding guidelines. **If your company has already gone through this process, you can continue to the next step. **

Quick overview on the Process of sending a task

Diagram

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2) Create a task

You can send a task directly through our platform or from the PowerPoint Add-In. Just click on the Button “Send Task & Task Overview”

3) Select on which slides we should work on.

If you’re using PowerPoint then you can add slides directly from your active presentation.

4) Select the type of work we should apply

Remember that we have 5 types of tasks. You can read more about them here. (LINK TO ARTICLE ON TYPES OF TASKS)

5) Choose a deadline for your task:

Take into account that we have a minimum 6-hour turnaround time.

6) Select the Budget you would li

Question 5

How can I edit my Global Account Settings?

Accepted Answer

What is global account settings

Global account settings affect the experience of each requester associated with the account

Who can change the global settings

Global account settings can only be set by the Account Owner or Manager.

How to I change the global settings

Global settings can be changes via our customer platform

What settings can I change?

You can edit:

Billing
Credits (if Design service enabled)
Security
Member Access
Slide Management
Project IDs
Onboarding
Other settings (newsletter, and options of design for members)

You can see in detail each of this settings by going to this section.

If you need more help, don't hesitate to reach out to our Customer Success Team

Question 6

Do you offer overnight deliveries?

Accepted Answer

Use Case: Overnight Deliveries

${youtube}Use Case - Overnight Deliveries

When is this relevant

Last touches

Ensure formatting from multiple people is nice and consistent before the meeting the day after.

Boost weekly productivity

When you have too much work to do, getting SlideHub to do your work while you sleep can increase your weekly productivity.

What we typically do

Overnight Deliveries

It's evening, you have inserted all the ideas you want in some slides to make them look good! This presentation is your responsibility, but you notice you don't have time:

Format the slides according to your company's CVI.
Make the presentation look consistent.

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