Articles on: Troubleshooting

Why can't I see the SlideHub icon on PowerPoint anymore?

Unfortunately, the add-in sometimes disappears from the PowerPoint ribbon.

We have flagged this with Microsoft and are working to resolve the issue permanently,

However, to fix this short term you can do either reinstall or reset the ribbon as shown below:

Fix by Re-Installing the PowerPoint Software Again

a. Go to the “Insert” tab at the top
b. Click on the “Get Add-ins" button

c. Type SlideHub (no spaces) and click on search.
d. Click on the “Add” button

e. Accept the terms and conditions and see it now on your PowerPoint top Ribbon.

Fix it by resetting all customizations

a. Right-click on the ribbon where you usually see the SlideHub Add-In

b. Click on Customize the Ribbon and go to the bottom part of the window, where it says “Customizations”
c. Choose the option “Reset all customizations”

d. Click on “OK”

This will bring any erased Add-Ins back to your account.

If you require further assistance or this didn’t solve the issue, don’t hesitate to contact our Customer Support Team.

Updated on: 03/23/2022

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