Is there an overdue payment fee?
Yes.
SlideHub charges a two percent (2%) overdue payment fee when the invoice is more than a month late. After that, each month that passes where the invoice isn’t paid, the fees percent doubles (E.g. Month 1: 2%, Month 2: 4%, Month 3: 8%…).
We strongly suggest our Admin Users to set up a credit card in their company profile to have this process automated. Just go to Account Settings > Billing
After an invoice becomes overdue, you will receive an e-mail from our Finance team notifying you that this happened. After that, if the invoice stays overdue, you will receive weekly reminders until the invoice gets paid.
Our standard payment terms are 15 days. Payment terms of more than 15 days can be negotiated but might affect the price per hour for tasks. If you believe this is something important for your company, we encourage to reach out to our Customer Success Team.
For clients with automatic payments via an associated credit card the payment is charged the same day as the invoice is paid.
We understand accidents may happen and that each case is different. If you find yourself in this situation, do not hesitate to contact us through our chat or write directly to our Finance department
SlideHub charges a two percent (2%) overdue payment fee when the invoice is more than a month late. After that, each month that passes where the invoice isn’t paid, the fees percent doubles (E.g. Month 1: 2%, Month 2: 4%, Month 3: 8%…).
We strongly suggest our Admin Users to set up a credit card in their company profile to have this process automated. Just go to Account Settings > Billing
How do I know if my company or I have an overdue payment?
After an invoice becomes overdue, you will receive an e-mail from our Finance team notifying you that this happened. After that, if the invoice stays overdue, you will receive weekly reminders until the invoice gets paid.
Can I choose my payment date?
Our standard payment terms are 15 days. Payment terms of more than 15 days can be negotiated but might affect the price per hour for tasks. If you believe this is something important for your company, we encourage to reach out to our Customer Success Team.
For clients with automatic payments via an associated credit card the payment is charged the same day as the invoice is paid.
What happens if my payment did not come through and I did not notice?
We understand accidents may happen and that each case is different. If you find yourself in this situation, do not hesitate to contact us through our chat or write directly to our Finance department
Updated on: 04/15/2024
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