How do automatic credits repurchases work? (Design service add-on)

Credits are added when needed (default)

In order to streamline our processes and ensure our clients are always able to initiate their projects without delay, as default, SlideHub automatically adds credits to your account when your current balance is insufficient to cover a requested task. The amount of credits automatically added is based on your company's specific settings.

To help you keep track of these credit purchases, SlideHub sends emails to the company responsible (owner) and the accounting responsible informing them what project prompted the additional credits purchase.

Automatic Refill / Top-up of Credits

Alternatively, you can have an Automatic Refill of your credits set up for when your balance goes below a specific pre-set amount and SlideHub will automatically repurchase credits to your account based on the specific parameters of your company settings.

Here is a Use Case Example for Automatic Refill:
Company A has a minimum limit of 10 credits and has a repurchase volume of 50 credits.
If Company A suddenly only has 9 credits available – an automatic purchase will happen where 50 credits are added and Company A will have 59 credits of balance to use.

Note that there might be cases where the automatic repurchase amount is not enough to cover the whole task cost (for bigger projects), so SlideHub will add extra credits to ensure the work can be initiated.

Manage your Credit Settings

To change your company’s automatic credit settings go to Send Task > Credits and Usage > Credits on the SlideHub platform and choose one of the following options:

Automatic Refill: automatically refill your company’s credits based on the repurchase volume, when they are running low (lower than the pre-set volume of minimum credits)
Credits are added when needed (default): automatically repurchase company credits based on the repurchase volume (additional credits might be added if needed) to be able to keep the projects going smoothly (when there is insufficient credit balance to cover a task scope)

You can reach out to the Customer Success team to align on any customization of the automatic refill settings.




If you would still like to add some credits manually, we suggest reading this article: How can I add more credits for my tasks?

In case help is needed don’t hesitate to reach out to our Customer Success team.

Updated on: 08/22/2024