Articles on: Payment

How to never run out of credits? (Design service add-on)

If you would like to always have enough credits to send your design tasks and avoid bottlenecks, we suggest using our Auto-Refill option.
The Auto-Refill allows the Account Manager or Owner to decide how to refill the credits for the accounts at your organization.
To set it up go to Send Task > Credits and Usage > Credits on the platform and select the option 'Automatic refill'.

You can choose between:
Automatically refill your company’s credits automatically when they are running out.
Allow any member to ask for a refill when they need it. (Must be approved by Account Owners or Managers)
Only allow Managers and Account Owner to refill credits.

Besides handling permissions, you can set specific parameters for the Auto Refill option.

Automatic Top-up of Credits

By enabling the Auto-Refill, you agree to have credits added every time your account runs low on credits. You can set it to be as low as you prefer, however we suggest always having at least 10 credits (hours).

Determine the repurchase volume

The number of credits purchased can vary depending on the frequency in which tasks are sent as well as on the size of the company.

If you would like to keep adding credits manually, we suggest reading our article: How can I add more credits for my tasks?

If you need help, don’t hesitate to reach out to our Customer Success team.

Updated on: 05/13/2024

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