Articles on: Design Service for User

Where do I find my delivered files?

How to find returned files?

Returned files can be accessed via the SlideHub platform in the completed task overview. To find it go to Send Task > Task Overview > Complete. You will also receive an email with the finished file directly to your email.

How long do the files get stored?

As a default, files are stored for 180 days on our servers but this can be changed by anyone with a manager role under Security tab within the Service Settings.

To learn more about how to change different Design Service settings, read the following article: How to set up your Design Add-On as an Admin

How to change storage settings

Read more in our account settings article.

If you wish to know more about how long a task takes, we encourage you to read the article: How long does it take to deliver a task?

You are also welcome to contact us at with any queries you may have.

Updated on: 05/16/2024

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